When you place an order on our website we ask for your name, delivery address, telephone number and e-mail address. This information is necessary for us to process your order, to notify you of your order status, and to supply your order to you.We never share or sell personal information such as your e-mail address or billing information to any third party.
Your shipping address details are passed to a shipping or courier company or postal services to enable them deliver your parcel safely and promptly. We have ensured that all of our suppliers including the courier are GDPR compliant. When you order with us, you have an option to sign up to our newsletter. If you do not wish to receive information from us you can tick the relevant box in the checkout page at time of purchase If you wish to unsubscribe from our newsletter at any point in the future, you can contact us to request a termination of your subscription. We will action this as quickly as possible.
Our websites www.linguaphone.co.uk and www.linguaphone.ie use an SSL certificate- SSL is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.
When you visit our web site, we may collect your IP address in order to diagnose problems or issues with our server and to improve the manner in which we sell to you, our customer.
Our web site uses “cookies”, which are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personal identifying information, but enable us to provide a shopping cart and to store your order information between visits. If you’ve set your browser to reject cookies, you can still use our site, but will not be able to purchase products. We recommend that you leave them turned on.
We use Google Analytics to count visitors, to identify popular pages on our site and to influence how we enhance our website to cater for other technologies. It records the IP address and user agent string from your web browser and extrapolates that to identify the type of browser, operating system, approximate geographical region and type of device you are using. Find out how Google uses your data at https://support.google.com/analytics/answer/6004245
Keeping In Touch With You
If you consent, we may also use your information for marketing purposes to notify you of new products and services from Linguaphone, special offers or new business opportunities that we think may be of interest to you. We may also use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers and potential business partners use our site and issuing our emails for us. We never make your personal details available to other companies for marketing purposes other than for the marketing of Linguaphone branded products and services.
When entering any competitions, prize draws or surveys, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our e-newsletter list to receive notice of promotions, special offers. At any time, you can ask us not to send you future marketing communications.
You may also immediately unsubscribe from our newsletter by following the unsubscribe instructions that appear in all marketing communications you receive from us.
If you request more information about a product or serivce from Linguaphone, you must provide your e-mail address so that we may reply to your question by e-mail.
Financial Information: Linguaphone does not collect or store any payment information, credit or debit card numbers, card expiry dates or 3 digit card security codes. To complete your secure financial transaction on our website, you are transferred to a trusted payment processing company (Realex or Paypal) which securely handles your card payment (both Realex and PayPal payment processing companies have their own privacy statements).
Sensitive personal data: Linguaphone does not collect any data of a sensitive nature.
Children: The Linguaphone Group does not sell any products or services to children. We sell products and services for children to parents. If you are under 18 years old, you can purchase our products and services only with the permission of a parent or guardian.
Information Correct as of May 2018